Returns & Exchanges
We understand that purchasing products online can sometimes be a little tricky when it comes to sizes and fits! Stateone Apparel offers a 14 day exchange or refund policy on products purchased online under the following conditions:
- Products must be returned unwashed and with their original tags, and be in the same condition as you've received them.
- If the product has arrived to you in a faulty condition.
- Item's covered in human/animals hair will not be accepted.
All exchanges are sent out on a standard service. If a customer is returning a package, we advise to use an insured, priority mail, as if the package is lost on its return to us, it is not our responsibility.
For any further enquiries, please feel free to contact our customer service team and we'll do our best to help!
If your products fit the above criteria, simply post your return back to:
PO Box 3561 Caroline Springs Shopping Centre 3023